[Remote] Customer Success Advocate - SVX / MV / LPR

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Note: The job is a remote job and is open to candidates in USA. Motorola Solutions is a global community focused on enhancing safety through technology. The Customer Success Advocate will work with clients to maximize product usage and satisfaction, ensuring that the adoption of Motorola Solutions' public safety software meets strategic and operational goals.


Responsibilities

  • Build trust-based relationships with technical and command leadership to align Motorola software with agency goals, documenting use cases and delivering creative solutions to operational challenges
  • Drive full product adoption and value creation across key user populations, translating public safety best practices into credible recommendations that influence agency decision-making
  • Proactively manage a regional book of business, utilizing data-analysis tools to track engagement, identify renewal opportunities, and develop plans to remove barriers to customer success
  • Act as a central point of contact ("quarterback") between clients and internal teams—including Support, Onboarding, and Sales—to resolve issues quickly and influence product roadmaps
  • Develop and execute retention strategies to minimize churn and increase annual recurring revenue by ensuring consistent follow-through and high customer sentiment
  • Model exemplary adherence to processes and "Day in the Life" guidelines, mentoring peers and leading special projects to improve team efficiency and service delivery
  • Maintain a deep understanding of the Motorola ecosystem with an emphasis on SVX, AI Assist, Mobile Video, DEMS and Vehicle Intelligence to conduct operational assessments and provide expert workflow guidance

Skills

  • 5+ years of experience in customer advocacy, sales, engineering, public safety, or project management, including 2+ years managing enterprise-level accounts
  • Strong executive presence with the ability to communicate complex technical concepts clearly to diverse stakeholders
  • Proven track record of managing multiple strategic plans simultaneously while leading process improvements in large organizations
  • Proficiency in Google Suite; experience with Gainsight and Salesforce is a significant plus
  • Willingness to travel 25%+ to engage with customers on-site
  • 5+ years of experience in one or more of the following: customer advocacy, sales, engineering, public safety, or project management
  • Must be able to obtain background clearance as required by government customers
  • Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Benefits

  • Incentive Bonus Plans
  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • 10 Paid Holidays
  • Generous Paid Time Off Packages
  • Employee Stock Purchase Plan
  • Paid Parental & Family Leave
  • And more!

Company Overview

  • Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers. It was founded in 1928, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.motorolasolutions.com.

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