Network Operations Engineer

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<p><strong>What You’ll Work On</strong></p><p>• Architect and implement scalable network solutions, including LAN/WAN, data center fabrics, and hybrid cloud interconnects</p><p>• Configure, install, and support various IT network infrastructure and services (e.g., routers, switches, firewalls, VPN, QoS, Servers, Storage, cabling)</p><p>• Lead troubleshooting and root-cause analysis for network incidents, minimizing downtime in mission-critical environment</p><p>• Perform network\server maintenance and system upgrades including service packs, patches, hot fixes, and security configurations</p><p>• Monitor performance and ensure system availability and reliability</p><p>• Monitor network performance metrics, capacity planning, and upgrades to anticipate and scale for growing demands.</p><p>• Work on incident and service request tickets from both end users and IT team escalations, in the ITSM ticketing system (Service Now) and maintain appropriate SLA/OLA levels for response and resolution</p><p>• Work within established configuration and change management policies and system to ensure awareness, approval and success of changes made to the IT infrastructure</p><p>• Ensure system/network application architectures and configurations conform to Information Security policies, standards, and guidelines</p><p>• Liaise with vendors and other IT personnel for problem resolution(s)</p><p>• Continuously update the Knowledge Base (SharePoint) with new configs, diagrams, process, and procedures</p><p>• Monitor and analyze negative impacts resulting from system or network implementations, ensuring resources are balanced and functioning within specified ranges</p><p>• Mentor junior engineers, conduct code and configuration reviews, and contribute to documentation and knowledge sharing</p><p>• Provide after business hours and weekend support as needed</p><p><strong>What You Contribute</strong></p><p>• A Bachelor’s degree in information technology or related field with 8+ years of experience, or equivalent combination of education and experience.</p><p>• 8+ years of progressive experience in network engineering, with 3+ years in a senior or lead role managing enterprise-scale networks.</p><p>• 7+ years’ experience configuring, installing/managing and troubleshoot Switches, load balancers, firewalls, and WIFI equipment.</p><p>• Deep expertise in routing/switching protocols (e.g., BGP, OSPF) and hardware from vendors like Cisco.</p><p>• Strong knowledge of network security best practices, including zero-trust architectures and SD-WAN implementations.</p><p>• 7+ years’ performance tuning and optimization, using native vendor monitoring and third-party tools (e.g., SolarWinds)</p><p>• 5+ years’ experience in MS Azure networking in a multi-region environment</p><p>• Knowledge of High Availability (HA) and Disaster Recovery (DR) and WAN diversity options for Network Operations and Management.</p><p>• CCNA/CCNP, CCIE, Azure Networking, etc. or similar professional certification preferred</p><p>• Advanced understanding of encryption protocols and digital certificates (SSL, HTTPS, etc.)</p><p>• Proficiency in network automation, monitoring tools (e.g., Prometheus, ELK Stack), and scripting languages (Python, Bash).</p><p>• Ability to write routine status reports, correspondence and verbally communicate effectively with technical and non-technical colleagues and vendors of organization.</p><p>• Ability to carry out instructions furnished in written, oral, or diagram form. Ability to handle or escalate issues involving several concrete variables in standardized situations.</p><p>• Experience handing relationships with ISPs and MSPs (Managed Service Providers)</p><p>• Experience with Cisco DNA Center (DNAC), Identity Services Engine (ISE), or other Network Access Control (NAC) systems</p><p>• High sense of ownership, accountability, and responsibility, with a proactive can-do attitude</p><p>• Proficiency in Excel, MS Word, and Visio</p><p>• Create and maintain documentation of various technological solutions</p><p>• Strong oral, written, and interpersonal communication skills</p><p>• High degree of accuracy and attention to detail</p><p>• Excellent organizational skills with ability to prioritize assignments while handling various projects simultaneously</p>

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